Thank you for your interest in a custom design! We love collaborating with our customers to create beautiful one-of-a-kind pieces with a personal touch.
To begin a custom design, we require a $25 deposit. This deposit goes toward the final price of the finished design, and is the minimum price for a custom order. We must have this payment before creating any art related to your design. This deposit is non-refundable if you decide to not go through with your custom order after we begin communication. If no one from our team has responded to your request, you are eligible for a refund. Once we have begun communication, your deposit is non-refundable.
We may be able to give you an estimate on your project before a deposit is due, but custom work is priced based on the amount of time and detail involved, as well as the size. This means we can give an estimate, but will not know the exact price until the design is finalized. We are able to work within a set budget if you let us know a limit before we begin. We are happy to answer basic questions before receiving a deposit, but will not do any design work without a deposit.
After making this deposit, please send an email to firstname.lastname@example.org with the details for your custom order. Please include the size you wish your custom piece to be (within 4 feet x 8 feet) along with any screenshots or photos of inspiration and details you'd like to include.
We require this charge because we have worked with many customers to design beautiful, labor-intensive art all to have them disappear before purchase. We love custom work and getting to collaborate with people to make exciting art, but it is unsustainable if we're not paid for our work and the time it takes to communicate with customers. Thank you for understanding!
Highland Ridge gives back! We give back 10% of our profit to partners with our sister brand, Jubilee Trading Co. Jubilee employs artisans in Morocco to create dignified jobs with fair wages. Our donations go to a trusted non-profit partner to serve their community through projects like water well building, mending houses, or aiding with medical bills.
Here, everyone is family.
Read our blog post to learn more: https://highlandridgedecor.com/blogs/blog/highland-ridge-gives-back
Learn more about Jubilee Trading Co. here: https://jubileetradingco.com